Fully aligned with Perth Clinic Hours | Australian Privacy Act Compliant 1988 & APP Compliant | Strict No-Local-Download ProtocolsTime availability: 8:00 AM - 4:00 PM AWST | Monday - FridayOperating concurrently with your entire business day. From morning patient intakes to end-of-day billing and documentation, I'm online and available when your clinic needs it most.

Extended Support For UK Healthcare Practices | GDPR Compliant | Ready to download and sign DPA/IDTA | Strict No-Local-Download ProtocolsTime availability: 7:00AM - 3:00 PM | Monday to FridayCovering your entire core clinic schedule and extending into the evening. I manage your early morning patient emails before your doors open and process late-night doctor letters seamlessy to be ready for the next morning.

AlliedSavvy

Remote medical virtual assistant for allied health practices in Perth, Australia & the UK

Professional medical Virtual Assistant support for busy practices in Perth, Australia & the UK. One dedicated remote assistant. No agency layers.

© AlliedSavvy. Australia & United Kingdom Medical Virtual Assistant.

Zero-Friction Morning - Afternoon Admin Support for UK Private & Allied Health Practices

GDPR Compliant | Ready to download and sign DPA/IDTA | Strict No-Local-Download Protocols

Offshore Virtual Executive Support Built for UK GDPR & CQC Compliance. I handle your early-morning patient triage, diary management, and billing admin—so you can focus strictly on billable clinical care.I handle the legal paperwork for you. Rather than spending hours drafting custom agreements, I provide pre-drafted UK GDPR DPAs and ICO IDTAs tailored for allied health and private clinics. Contact me today to receive your complete compliance pack for review.100% UK GDPR Compliant • Pre-Drafted DPA & IDTA Included • Encrypted macOS Workstation • 7 AM – 3 PM UK Coverage

My services are structured around a dedicated 7:00 AM – 3:00 PM UK operational window—the most critical hours of your clinic's day

  • 7:00 AM – 09:00 AM | Early Morning Triage: Clearing overnight patient emails, managing voicemail inquiries, and confirming the day’s appointment schedule.

  • 09:00 AM – 11:00 PM | Waitlist & Intake Admin: Reaching out to waitlisted clients to immediately fill morning cancellations and sending pre-appointment consent forms to new patients.

  • 01:00 PM – 03:00 PM | Post-Clinic Handover: Processing consultation dictations, updating patient files, and managing private insurance pre-authorisations (AXA, Bupa, Aviva).

UK GDPR & DATA SECURITY STANDARDSPlug-and-Play Compliance Built for UK HealthcareWorking with an offshore admin and marketing assistant shouldn't mean taking risks with sensitive patient data. I operate under a strict Zero-Local-Data Policy combined with enterprise-grade technical safeguards:

1. Ready-to-Sign Legal Framework

  • Pre-Drafted DPA & IDTA: I supply ready-to-sign UK Data Processing Agreements (DPA) and official ICO International Data Transfer Agreements (IDTA). You retain 100% control as the Data Controller with zero legal friction during onboarding.

  • Mutual Non-Disclosure Agreement (NDA): Every contract includes a comprehensive NDA to guarantee patient confidentiality from day one.

2. Technical & Hardware Security Standards

  • Zero Local Data Storage: All tasks are performed live inside your existing cloud software. Patient files, notes, and contact lists are never downloaded, saved, or stored on local hard drives or personal cloud accounts.

  • Encrypted macOS Workstation: Work is performed on a dedicated Apple Mac workstation secured with FileVault Full-Disk Encryption, dynamic screen-lock timers (1-minute auto-lock), and strict password hygiene.

  • UK-Encrypted Network Tunnel: All web connections are routed through a secure, encrypted Surfshark UK Dedicated VPN Tunnel, ensuring all network traffic matches UK cybersecurity standards and bypasses geo-restriction blocks.

  • Endpoint Protection & MFA: Active real-time endpoint protection via Malwarebytes for Mac paired with Hardware/App-based Multi-Factor Authentication (MFA) for all system logins.

Specialised Healthcare Administrative Services

1. Front-Desk & Patient Scheduling

  • Practice Software Booking: Managing live daily calendars in your practice software (Cliniko, WriteUpp, Semble, etc.).

  • Cancellation Recovery: Rapidly messaging waitlisted patients to fill sudden morning openings, maximising daily clinic revenue.

  • Patient Onboarding: Sending intake questionnaires, consent agreements, and clinic directions to new patients.

  • Inquiry Triage: Answering routine prospective client inquiries (fees, location, session details) via email.

2. Billing & Private Insurance Support

  • Insurance Pre-Authorisations: Preparing and tracking pre-authorisations for major UK insurers (AXA, Bupa, Aviva, Vitality).

  • Invoice Generation & Reconciliations: Creating client invoices and reconciling payments via Xero, Stripe, or built-in practice billing tools.

  • Overdue Account Chasing:

  • Conducting polite, professional email follow-ups for outstanding patient balances

3. Back-Office & Clinical Admin

  • Audio Dictation Formatting: Converting recorded voice notes from your morning consultations into formatted referral letters and clinical notes.

  • Patient File Auditing: Archiving inactive client records and keeping data organised in compliance with CQC audit standards.

  • Third-Party Reports: Formatting non-clinical reports for legal, workplace, or medico-legal claims.

Ready to Work in Your Existing Tech StackNo long training periods required. I seamlessly integrate directly into the cloud-based tools your clinic uses daily:

  • Practice Management Software Cliniko • WriteUpp • Semble • Heydoc • Power Diary

  • Accounting & Billing: Xero • Stripe • Healthcode (UK Insurance Billing)

  • Communication & Storage: Google Workspace • Microsoft 365 • Otter.ai

FAQsQ: Is it legal for a UK private clinic to outsource admin tasks to an offshore VA under GDPR?
A: Yes. UK GDPR explicitly permits international data processing when supported by proper legal contracts and security controls. I provide pre-drafted UK DPA and IDTA templates tailored for UK private practices, making compliance effortless for your practice manager.Q: How do we get started without long training periods?
A: We start with a brief 15-minute alignment call to set up clinic-issued account permissions. Because I am already familiar with UK practice software workflows (Cliniko, WriteUpp, Xero), I can begin handling your morning admin within 24–48 hours.Q: What if I only need part-time support during the week?
A: Flexible retainer packages are available—whether you need 10 hours a week to handle dictations and invoicing, or full 30-hour weekly coverage across the 8 AM – 2 PM UK window.

Pricing

Lite£360/month
Up to 5 hours per week

Growth£680/month
Up to 10 hours per week

Elite£960/month
Up to 15 hours per week

Dedicated£1,200/month
Up to 15 hours per week

Each package secures a dedicated block of priority admin capacity reserved exclusively for your practice every month. To guarantee consistent morning availability, unused hours do not roll over to subsequent months.Work starts one day after the invoice settlement and for 20 working days (5 days a week, Monday to Friday). Need support on Saturday? just reach out for a custom package.Invoices are settled through a local bank transfer.

Stop Losing Billable Hours to Morning Triage & Admin Overload

Australian Privacy Act Compliant 1988 & APP Compliant | Strict No-Local-Download Protocols

I provide specialised, off-site practice administration for Perth allied health clinics. From early morning cancellation recovery to Cliniko & Halaxy management, I handle the backend so your team can focus on patient care.

My services are structured around a dedicated 8:00 AM – 4:00 PM Perth's time.Experience in: Cliniko • Halaxy • Power Diary • NDIS Billing

Is Your Front Desk Drowning by 8:30 AM?

  • Empty Treatment Rooms Patients texting late-night cancellations, leaving gaps in your clinicians' diaries that don't get filled in time.

  • Unprocessed Billing & Intake Outstanding Medicare, NDIS, and private insurance invoicing piling up at the end of every week.

  • Fractured Patient Triage Reception staff struggling to answer inbound calls while greeting patients face-to-face in the waiting room.

Turn Admin Bottlenecks Into Streamlined OperationsOperating in your exact time zone (AWST), we step in during your busiest morning hours to handle front-office friction.

  • Waitlist & Cancellation Recovery: Active morning management to instantly fill empty practitioner slots via Cliniko/Halaxy waitlists.

  • Live Inbound Triage: Handling patient SMS, WhatsApp, and call inquiries promptly so phone calls don't ring off the hook.

  • Patient Intake & Onboarding: Sending, collecting, and checking digital intake forms and NDIS service agreements prior to appointments.

  • Invoicing & Claims Follow-up: Processing overdue invoices, third-party billings, and keeping financial records up to date.

  • Clinical Letters & Dictations: Formatting audio notes and drafting specialist referral letters for your clinicians.

Why Work With Me?Built for Western Australian Practice Managers

  • Real-Time Alignment (AWST): No 8-hour delay. We operate live during Perth business hours, handling morning spikes when you need it most.

  • Plug & Play Integration: No long onboarding phase. I'm already trained on standard Australian practice management software.

  • Flexible Month-to-Month: Scale hours up or down based on your clinic’s patient volume—no long-term lock-in contracts.

How I Protect Patient Data

  • Direct Practice Management Access (No Local Storage): I work directly inside your secure practice management software (Cliniko, Halaxy, Power Diary). Patient data is never downloaded, saved, or stored on local hardware or external drives.

  • Encrypted Access & 2FA: All logins are accessed using secure password managers (like 1Password) and Two-Factor Authentication (2FA). We operate using role-based permissions managed entirely by your clinic.

  • Pre-Signed Non-Disclosure Agreements (NDAs): Every engagement includes a comprehensive Non-Disclosure Agreement (NDA) and Data Processing Agreement (DPA) aligned with Australian privacy standards before work begins.

Ready to Free Up Your Front Desk This Week?Let’s discuss your clinic’s current workflow, software setup, and administrative bottlenecks in a quick 15-minute chat.

FAQQ: Is it compliant with the Australian Privacy Act to use an offshore assistant?
A: Yes. Under APP guidelines, Australian practices can utilize offshore administrative support as long as proper security controls and access boundaries are maintained. Because we operate directly inside your cloud practice management tool with no local file saving, your patient records remain 100% secure and compliant.

Pricing

Morning Triage StarterAUD480/month
Up to 10 hours per week

  • Morning cancellation recovery & waitlist fills

  • Patient inbox & basic appointment triage

Full Practice SupportAUD880/month
Up to 20 hours per week

  • Live waitlist & calendar management

  • Complete intake, NDIS/Medicare billing follow-ups

  • Clinical dictation formatting & referral drafting

Each package secures a dedicated block of priority admin capacity reserved exclusively for your practice every month. To guarantee consistent morning availability, unused hours do not roll over to subsequent months.Work starts one day after the invoice settlement and for 20 working days (5 days a week, Monday to Friday). Need support on Saturday? just reach out for a custom package.Invoices are settled through a local bank transfer.

Hello, I'm Natalia Matulessy

My administrative foundation was built at the Singapore Secretarial Specialist School, equipping me with high-level corporate training and professional, fluent English communication. After serving for 7+ years as an Executive Secretary supporting top-level managers, I transitioned full-time into remote operations as a Virtual Assistant, delivering dedicated support to international clients over the last 5+ years.To continuously elevate my skill set and stay aligned with modern digital ecosystems, I have completed advanced specialised online courses:SGB Virtual Assistant Course (Singapore): Operational efficiency, international client management, and executive workflows.Unicorn Digital Marketing Assistant (UDMA - US): Email marketing automation, digital tools, and growth-focused marketing operations.

Contact

You can reach me directly at:Australia Tel: + 61 (WhatsApp, Call & Text)
UK Tel: +447473988400 (Call & Text)
Email: [email protected]or just drop me your message here:

Thank you

I really appreciate you're reaching out!I usually answer within 12 hours.